Privacy Policy

One Off Design Lab may collect information you choose to provide when you request a quote, start a project, call us, send a message, submit a form, place an order, or otherwise communicate with us. This may include your name, business name, contact information, project details, artwork files, logo files, photos, order preferences, delivery or pickup details, and messages related to your project.

We may also collect limited website usage information such as browser type, device type, pages viewed, referring pages, approximate location based on IP address, and general analytics information. This helps us understand how the website is used and how to improve it.

We use information to respond to inquiries, prepare quotes, review artwork or project files, produce custom products, communicate about orders, schedule pickup or delivery, provide customer support, improve our services, and maintain business records.

We may also use information to improve the website, understand customer interest, prevent misuse, protect our business, and comply with legal, tax, accounting, or operational obligations.

If you provide logos, artwork, images, brand files, product names, or other creative materials, you confirm that you have the right to provide those materials to us for the requested project. We use those materials only as needed to review, quote, design, produce, revise, document, or deliver your custom order unless you give us permission to use them in another way.

We may keep project files for reference, repeat orders, production records, proof history, troubleshooting, and customer support unless you ask us to delete files we no longer need to retain.

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website performance, improve user experience, remember preferences, and measure marketing effectiveness. You can usually control cookies through your browser settings.

If we add third-party analytics, advertising, payment, scheduling, form, or embedded content tools, those providers may process information according to their own privacy practices.

We do not sell your personal information. We may share information with service providers who help us operate the website, process payments, manage orders, communicate with customers, produce or fulfill certain services, store files, provide analytics, or support our business operations.

We may also disclose information if required by law, to protect our rights, to prevent fraud or misuse, to resolve disputes, or in connection with a business transfer such as a sale, merger, or reorganization.

If online payments are offered, payment information may be processed by a third-party payment processor. One Off Design Lab does not need to store full payment card numbers on its website. Payment processors handle payment information under their own terms and privacy policies.

We keep information for as long as reasonably needed to provide services, complete orders, maintain records, support repeat work, comply with legal or accounting requirements, resolve disputes, and operate our business.

Retention periods may vary based on the type of information, the nature of the project, and legal or operational requirements.

You may contact us to request access to, correction of, or deletion of information you have provided, subject to legal, accounting, production, dispute, security, and business record requirements.

You can opt out of non-essential marketing communications if we offer them. Transactional messages about quotes, orders, production, payment, pickup, delivery, or customer service may still be sent as needed.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, file transfer, storage system, or internet communication method is completely secure, so we cannot guarantee absolute security.

Our website and services are intended for adults, businesses, organizations, and customers seeking custom design or fabrication services. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after updates means the updated policy applies going forward.

To contact One Off Design Lab about this Privacy Policy or your information, please use the Start a Project option on the website or the same communication method you used to begin your project.